Refund Policy
Last Updated: September 2026
1. Our Philosophy
MiYo Gift is free to use for creating, editing, previewing, and publishing personalized gifts. You only pay when you choose to activate optional paid features or benefits. This means you can create and enjoy your own gift experience without making a purchase at all.
If you do choose to purchase paid features or benefits, we want you to feel confident about that purchase. Because MiYo Gift provides digital services and paid benefits are delivered to your account after a successful payment, our refund policy is based primarily on whether those paid benefits have been used. We aim to keep this process fair, clear, and easy to understand.
2. 14-Day Refund Eligibility
You may request a refund within 14 calendar days of the date your payment was successfully completed, provided that none of the Paid Benefits included in that purchase have been used.
The 14-day period is a refund request window, not an unconditional right to a refund. Eligibility depends on both the timing of the request and the usage status of the Paid Benefits associated with the purchase.
If your purchase remains fully unused and your request is submitted within the 14-day period, we will generally approve a full refund of the eligible purchase.
3. When Paid Benefits Are Considered Used
For the purposes of this policy, Paid Benefits means the optional paid-only account entitlements, access, or capabilities identified as part of the purchase at the time you buy them.
A Paid Benefit is considered used once you actually activate or exercise that paid-only benefit. Creating, editing, previewing, or publishing a personalized gift does not by itself constitute use of a Paid Benefit, because those activities are available without payment.
Once a Paid Benefit has been used, it does not become unused again simply because you later stop using the related feature, stop sharing or using the resulting gift, or otherwise decide that you no longer need the benefit.
4. When Refunds Are Generally Not Available
Refunds are generally not available when:
- the refund request is submitted more than 14 calendar days after successful payment;
- any Paid Benefit included in the purchase has already been used;
- you change your mind after using a Paid Benefit;
- you no longer need or intend to use a gift after a Paid Benefit has already been exercised; or
- you request a partial or prorated refund for remaining benefits after any Paid Benefit from that purchase has already been used.
Our standard refund policy is therefore based on the purchase as a whole: an unused eligible purchase may be refunded within the 14-day window, while a purchase whose Paid Benefits have already been used is generally non-refundable.
5. Exceptions
We may approve a refund outside the standard unused-benefit rule in limited circumstances, including:
- Accidental Duplicate Payment: the same intended purchase was unintentionally paid for more than once;
- Entitlement Delivery Issue: after successful payment, the Paid Benefits applied to your account materially do not match the benefits shown for the plan you purchased, and we are unable to correct the issue within a reasonable period;
- Material Technical Failure: a technical problem on MiYo Gift's side prevents you from using a core Paid Benefit, and our support team is unable to resolve the issue within a reasonable period; or
- Required by Law: a refund is required under applicable consumer protection or other mandatory law.
These exceptions are reviewed based on the circumstances of the individual purchase and may require reasonable information needed to verify the issue.
Nothing in this Refund Policy limits any consumer rights that cannot be waived or restricted under applicable law.
6. How to Request a Refund
To request a refund, contact us at hi@miyogift.com within the applicable refund period.
Please include your Account ID and a screenshot of the successful payment so we can identify and review the purchase. Your current Account ID is shown below. A short description of your request may help us review it more quickly, particularly if you are requesting an exception under Section 5.
We may review relevant purchase and usage records to determine whether the Paid Benefits associated with the purchase have been used and whether the request meets this policy.
If a refund is approved, it will generally be returned through the original payment method or payment channel used for the purchase. The refund is based on the amount actually paid for the eligible transaction, including any discount applied at checkout. The final amount shown or credited by your bank or payment provider may vary because of currency conversion, exchange-rate movements, provider fees, or other processing factors outside MiYo Gift's control.
Processing and posting times may vary depending on the payment provider or financial institution.
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